It does seem like they'll be repairing rather than. The power button is great now as well, it's clicky instead of mushy. Valve was really quick and after 3h I had my DHL shipping label for return. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. Premium anti-glare etched glass. So I sent my steam deck to be fixed this Tuesday and I was wondering how long it normally takes to get it sent back Related Topics Steam Deck Steam Gaming comment sorted by Best Top New Controversial Q&A Add a Comment. 28: steam deck is delivered to them. if the first one is defective, id rather give them a year to. . Got it back and it also has a stuck pixel. I still have no update and waiting for a new unit to be shipped to me. Please provide details about your issue. the RMA process is very slow, my deck arrived at Valve’s warehouse. I believe a portion of Steam Decks have faulty Wireless Cards. Deck started to load every scene at ultra low fps. My fan RPM is above. darth miike Apr 30, 2022 @ 12:22pm. Navigate to the Power Menu. This is Lightspeed :-) #18. Where in the EU can buy a replacement motherboard and please don't suggest me to RMA because this is my own fault and doing that is just wrong. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. Out-of-warranty issues can be repaired. ago. I got an RMA on my first one since the fan wasn't spinning up and it was causing thermal faulting. I received my 512GB Steam Deck back from Valve! In this video I am talking about the RMA process and how it went down for me after my Steam Decks' screen was. shipped to valve rma center in netherlands 08. Apr 22, 2002. Time before freeze is totally random, running from a few minutes to a few hours. Donations are appreciated, but not necessary:paypal. 2. Played on it for probably a total of 10 hours before I noticed a few dead pixels popping up on screen. Day 1 of owning a Steam Deck I set it up and installed games. Steam Deck with serial number <S/N removed>, placed inside original carrying case. kiwii4k • 1 day ago. 1280 x 800 HDR OLED display. I know burn in takes extreme scenarios. 25 pm. Some days ago I asked again and now they don't even respond. ago. ago. If you don't get the answer you are looking for, check our r/DeckSupport - our dedicated support sub!. Yeah that seems to be the general time frame I'm seeing online which sucks. how long have you waited to get your RMA? I. " After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Valve already has. Valve already has my address, so there is no business for a support. But even for my 1 RMA, 1000 other people who reserved the same day as me got one that was fine. That is completely unacceptable as far as I'm concerned. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. On the left sidebar, you can see many different folders and places. Ace-_Ventura •. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. They were difficult months indeed. Hold down the Volume+ button and press the power button. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. Unit arrived at warehouse (Netherlands) on April 4th. 64 GB Steam Deck to Germany 22/03 purchased 24/03 shipped with GLS 28/03 shipped by GLS to the UK because who knows why 30/03 now says it gonna be shipped back to ValveSteam Deck OLED Available Now! Make Your OLED Dreams Come True!. The Steam Deck I purchased from my former co-worker had its touchpad stop working, In my case, I had to provide at least a transaction number or the steam username of the original buyer. their queue is getting overwhelmed by requests related to steam deck delivery each week when new batch of decks. Leave the deck on this screen until it dies on its own. Plugged it in, turned it on, tested all buttons and touch screen through the settings. Select your issue to review troubleshooting information and contact Steam Support if necessary. maybe your best option is to buy a gps tracker like those used with cars, and glue it to the deck. Steam initiated an RMA. I'm waiting for Steam support reply, although I don't have much faith, honestly. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. Reset unit to factory default settings. 6. wait for your new deck. • 2 yr. Made sure exterior box was in good condition all around and was still taped and that weight felt correct. Since this is not really an issue with Valve but with their RMA partner, talking to Steam support is like talking to a wall. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. If you just randomly had a seizure in your bathroom and the Deck was collateral damage, you should explain that to Valve in your support ticket. Rumble motors are in controllers like Xbox or playstation. my Steam Deck stopped charging after connecting it to an USB Hub. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. So I received my new deck, and at first glance everything appeared fine. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. (Left-to Top, Right-to Right/Top - see Picture ). 5/25 - Got e-mail notification that a replacement is being prepared to ship from Steam support. You can get 8 hours of battery life on the steam deck now =) I get that currently with the standard battery by using the settings in the power menu. You should only include your PSU if you are returning your device for a charging issue. Using the D-Pad and A to select, navigate to "Setup Utility". It was transported using UPS and picked up Monday after that, only for it to return yesterday. I still have no update and waiting for a new unit to be shipped to me. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. drop off, to 02. 4. A solid white LED indicates the Deck is drawing power. iFixit plans to start offering Steam Deck replacement parts this summer, iFixit’s Kevin Purdy tells The Verge. Received my replacement on 3/29 or 3/30, I forget. They basically said it’s a factory defect and it will get worse with time. Day 2 I loaded up 'Gloomwood' which is a steampunk, first person, stealth game with lots of dark shadows. Buy a scalped steam deck on ebay, then rma it. Software or firmware was upgraded to newest version. my advice for anyone reading this. Not sure where else to turn to for assistance, this seems to be a very cut-and-dry case for an RMA so I'm pretty stunned to be told the damage is not covered. Steam support contacted 29/07-Steam Support agreed RMA was best option after a bit of back and forth. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. I was on steam support with the same issue, Valve is replacing my steam deck with the RMA. wouldnt be the first time someone wins after a chain of "bad luck" events, lol. Unit arrived at warehouse (Netherlands) on April 4th. Everyone getting a Steam Deck will have roughly the same level of IPS glow. Go down and select System. Looking at the Steam Deck product. Steam Deck RMA time question. 1 year warranty US, 2 years in most of the EU. It’s the 8th day (counting that friday/monday were bank holidays) and even tho i asked for a tracking number or some update. Informed two PDF’s would be sent with shipping label and RMA. Press Volume up and Power button just for a second. All time are EST, and I am located in Michigan. Yeah, I wasn't sure if I'd get a new Deck or mine repaired, but it looks like I'm getting mine back which I'm not upset about. How to check fan mfr without opening Steam Deck. I'm from Germany, and this goes too far for initiating an RMA process. Applied updates and all that jazz. Now they request very personal information like full phone number and address. Steam Deck with serial number xxxxxxxxxxxxxx, placed inside original carrying case. - Send out my Steam Deck on May 18th. People kill people in this world, sell children, your not fucked up for fibbing a bit on how exactly your device broke to stay within warranty. Anyone knows when they will ship my bew steam deck if they received mine 9th. If you have any other questions in the meantime, please let us know. Video here. 5% and 3% dead on arrival, with lower priced hardware having higher failure rates. I had to RMA my deck because it came with a broken L1 button and also told the support about the high pitched noise. Best. Video/photograph and record everything prior to sending in your deck for any RMA work. So today i received a 512 GB replacement SSD. That doesn’t work, I guess RMA time. Steam initiated an RMA. I had to RMA my first steam deck for exactly this problem. Leave the deck on this screen until it dies on its own. Nothing since. RMA issues. The right one vibrates nicely and click is "satisfying". For me it was every game I threw at it and it would happen within 1-2 minutes from launch. Positive United Radio RMA. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. Seal the box well with packing tape and attach your shipping label to the box. The repair shop replaced the right thumbstick and had it working for a little while afterwards. The Steam Deck is a handheld, portable gaming console made by Valve. r/SteamDeck. Steam Deck RMA Circus. I can plug it into an external monitor and get a display on that monitor, with this I tried to reimage, format, change battery settings (screen brightness, turning of dimming feature etc) but. how long have you waited to get your RMA? I. dude, forget about the deck for a few minutes and buy a lottery ticket. Go down to Hardware section and select Model/Serial Numbers. EDITED: 04. After 2 weeks I asked the support for an update and the new Deck finally got shipped after around 3 weeks, but directly from the USA via Fedex. 99 $ 9 . Thanks, I’ll try this and if it doesn’t work, factory reset time. Worked fine for 3 months until today it just decided to lock itself to ridiculously low frequency values that make any game unplayable. When this stick drift happens that button completely stops working and when the stick drift stops the “Steam” button works again. And now that I've sent it out, they told me it would take 3-5 days to process. I been playing FH5 on deck since i got it but all of a sudden turns black and I can only hear the music in the back but nothing on the screen and the frame is like freezing and I kept it like this for like four minutes and nothing happened what should I do?Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. ago. Edit: Going to add a TLDR timeline below, and keep it updated for anyone interested in RMA timings. Took about 2 weeks after I sent back my deck to get a new one. Yes, for the record I have tried rubbing alcohol. Wi-Fi 6E. There are no rumble motors in the deck, so it will definitely feel weak. . RMA warehouse sent final shipping notice (for new unit) 3/25. mcbwg Nov 20, 2022 @ 4:46pm. 3. 3. Related. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. how long have you waited to get your RMA? I. Haptic motors are in phones. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. 14 day buyers remorse return policy. ago. Apr 22, 2002. I had to RMA my Steam Deck because the left stick click was faulty. ( Yes, I know, some of you are scared. 4" Diagonal display size. Steam Deck OLED announced (Better battery life, 7. bring your phone with the email in case they need to scan the barcode from the email. my Steam Deck stopped charging after connecting it to an USB Hub. My experience with RMA was good too (damage wasn't my fault) . Unit arrived at warehouse (Netherlands) on April 4th. It was delivered and signed for. Customers in these regions can reserve the Steam Deck here: steamdeck. put it into battery storage mode, then wake with charger like then it arrived. Alecslee Jun 30 @ 2:24am. After waiting for almost a year, I finally received my 256GB model from Valve on the 13th. Photo: Prima Games. It will take 2 weeks to RMA. ) Open the Steam Deck rear casing. Applied updates and all that jazz. 21: I received broken steam deck and contacted steam support. and than you have to wait 2-4 Business day to get the shipping information. I left a couple notes inside asking for it back rather than a substitution. ReplySteam deck rma time . 05. ago. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. ago. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. Also happened when using the desktop side of the deck. 1. Steam Deck broken after SSD change. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. sachitgul • 8 mo. I hope Valve gives you a real answer. my Steam Deck stopped charging after connecting it to an USB Hub. All rights reserved. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Budget is $1300Step 1 Prepare your device. Unit arrived at warehouse (Netherlands) on April 4th. All they gotta do is verify the serial number on the unit and put a label on a box, not sure why that takes so long. This is the number of hours on full-fat gaming. . ago. Sadly, when I got mine, I had a bunch. darth miike Apr 30, 2022 @ 12:22pm. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. yeah, you should be able to. No company ever asked me to provide full contact details to initiate an RMA process before. I'm surprised there's not some calibration that makes your off center the new center. It's great that the Steam Deck is so open and customisable, but as a premium piece of electronics I expect the OEM hardware to last more than a year without becoming defective and shouldn't be. Hello, I had to reach out to support because the haptic feedback on my Deck rattles. No luck. 30: New steam deck is sent to me (too bad they use GLS again). The maker of Half-Life and Portal is trickling it out directly to devout fans of Steam, the platform that pioneered the. 50Whr battery; 3-12 hrs of gameplay (content. Snipperflipper Apr 13, 2022 @ 8:52am. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. - Send out my Steam Deck on May 18th. ago. 04. ago. sachitgul • 8 mo. So basically, every time you open the Deck, it loses. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. Messages. We are unable to modify the RMA at this time as it has already been processed. Steam initiated an RMA. my Steam Deck stopped charging after connecting it to an USB Hub. The left one is vibrating noticeably louder and clicks feel much worse - and in Desktop Mode left clicks don't seem to register at all. I had a similar problem on my first 512GB Steam Deck that required it to be RMA'd for a 2nd time. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. ago. com my Steam Deck stopped charging after connecting it to an USB Hub. Go down and select Settings. Yes, a technician can tell that's what happened. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. • 2 yr. Unit arrived at warehouse (Netherlands) on April 4th. I can still repro the issue : (. my Steam Deck stopped charging after connecting it to an USB Hub. List of troubleshooting. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. Miffen May 27, 2022 @ 12:09pm. Below is my timeline from when I initiated contact with support to when I received it. 05. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. my advice for anyone reading this. 6 nm APU. Choose Battery storage mode, and confirm. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. Print the shipping label and place on the exterior of the box. Repairs for issues covered by warranty are free of charge. Unit arrived at warehouse (Netherlands) on April 4th. Tomorrow: expected delivery. The rma process is unlikely to solve that particular issue for you. Starts with 'FX', 'FW', or 'FV'. Restart the Steam Deck one last time. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. I’m 100% sure there are people on here who have done an rma for small shit and spent zero time gaming on their deck. The last game I played was Titanfall 2 and I chose that because the reported campaign time was about 7hrs and mine was 20 hrs to completion. Two days later, I noticed that the right bumper was mushy and needed more force than usual to press. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. The system will not go to sleep in this mode. So. ago. (7 Feb) Wondered this morning what was happening, checked my Steam Purchase page and the status is "Refunded". Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. 4" HDR OLED screen, WIFI 6E, 512GB/1TB). Tech Support. Steam Deck with serial number [redacted], placed inside original carrying case. Day 1 steam deck compared to my RMA replacement. Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. Then I got a tracking email August 13th for my replacement steam deck. I still have no update and waiting for a new unit to be shipped to me. Am I screwed with my deck? : r/SteamDeck - Reddit. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. I sent in my steam deck with the same problem for an RMA. how long have you waited to get your RMA? I. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. 7. - RMA process gets started on May 17th. Apr 7 (PM): Support Initiate RMA Process. Unit arrived at warehouse (Netherlands) on April 4th. We are happy to announce today that our new Steam Deck repair centers are now open. put it into battery storage mode, then wake with charger like then it arrived. technically thats a faulty screen, anything thats not 100% is faulty. 13 April 2022: Got shipping notification from Steam. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. Ball park, what can i be looking at before it gets sent back? Locked post. Unit arrived at warehouse (Netherlands) on April 4th. I had a RMA a TV and it was 3. It is just crazy how the issues with the steam deck are getting frequent, especially the backlight bleeds. Let me know if you still need help. Navigate to the Power Menu. Let me know if you still need help. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. My close acquaintence, Matthew Anderson ( ChimeraOS contributor, based in the US), made good use out of them when the fan in his Deck was making loud grinding sounds. 30/03 -> Valve sent me a new Steam Deck. Would love a easy backup solution as opposed to a start. I still have no update and waiting for a new unit to be shipped to me. Just turned it on for first time and the screen won’t turn fully on, anyone know the problem?. I still have no update and waiting for a new unit to be shipped to me. 7. Step 1: Open up the steam deck by removing all 8 screws. If you have waited a very long time and spent a lot of hard earned money, you should not settle anything less than 100%. I dropped off my package Tuesday, November 7th at 12pm. If you encounter an issue and need to send your Steam Deck for repair or replacement,. Results for "RMA" < 1 2 3. ago. My new deck works perfectly. Total time was about 2 weeks. The Steam Deck should boot into the BIOS menu. NOT a good idea to hardware mod the deck at this time if ur uncomfortable doing so, when you can RMA. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. Your Steam Deck should now power down into storage mode. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. However, you now have the option of getting out of. Hold Volume+ and press the power button once to boot into BIOS. The Steam Deck is on its way to Valve, I'm from Austria by the way. Please let us know if you're still having any issues after exploring this. Steam Support, Oliver Nog english is not my first language and large juristical texts are quite dificult to read. 1280 x 800 HDR OLED display. Either way, don't be surprised if a few days go by. I had an issue with 512GB Steam Deck where L3 button was not registering. It's like any other product or store you have ever bought anywhere. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. I had to foot the shipping costs back to the US and use a freight forwarder to get. If it goes above 10 workdays without further information it can be considered to be a bit slow and querying the progress becomes suitable. Log in to your Steam account to get help with your Steam games, contact Steam Support, request refunds, and more. New Steam Deck arrived that Saturday 1/7. At the time I got the deck, I assumed it was a steam in the material and ignored it. bobmorton Apr 11, 2022 @ 2:01am. I have returned 3 steam decks now. They received my Steam Deck a couple days ago. I ordered the 512 GB model Steam Deck with the "premium anti-glare etched glass". Steam Deck > General Discussions > Topic Details. The console is at 50-55C, so nowhere near throttling. Valve might not actually fix your Deck and just send you a replacement instead. Only hard rebooting the deck or using the steam button to close the game would stop the issue. Step One: Remove The Back Cover Of The Steam Deck. negafy 256GB - Q1 • 1 yr. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. #9. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. 5/26 - FedEx picks up replacement. Then yes you RMA. Get appMar 4, 2022, 2:01 PM PST. The first thing you’ll need to do is place your Steam Deck face down in the carrying case and remove the eight screws in the back of the Steam Deck. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). The button clicked every time, so I thought mechanically everything should be ok. FedEx delivered my unit to RMA warehouse 3/14. 07. Add a Comment. 1. even though ur deck is 99%, its not 100%. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. You should be able to adjust each side independently until the overall behavior feels right to you. I like many others I was one of the unlucky new Deck owners who experienced constant freezing/crashing when opening games after receiving the device. I still have no update and waiting for a new unit to be shipped to me. . - Contact Steam Support on May 16th. Perform this BIOS drain 1-2 more times until the deck is so low on battery that it can no longer even make it all the way into the BIOS before dying. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. 6 nm APU. Buy it with a credit card that gives you an extra 1 year warranty. Got my Steam Deck back from a second RMA in December. jp ". My deck arrived at the facility Tuesday morning 3/8. Not at the moment. Steam Deck Steam Gaming. If you're getting a result, it's very likely that your GPU is faulty. #2.